Service Policies:

1.100% SAME-DAY SATISFACTION GUARANTEED WITH WALKTHROUGH

We are proud to offer our 100% satisfaction guarantee. After service, our cleaning team does a walk-through inspection with you. If you are not 100% satisfied with any part of the cleaning service, we are happy to re-clean any missed areas free of charge at TIME OF SERVICE. In an event where clients are unable or choose not to perform the walk through inspection, we assume service is completed and we will not do additional re-cleanings.

NOTE: After the walk-through is done, our services are complete. There will be additional fees charged if asked to come back for cleaning. For move-out cleanings, it is recommended to have your landlord do the inspection walkthrough with our cleaners.

2. CANCELLATION POLICY

If you need to cancel your appointment, please cancel as early as possible, at the latest 24 hours before your appointment. Cancellation within 24 hours of service will result in a 50% charge of your service.

3. NOT LIABLE FOR SCREENS, BLINDS, CEILING FANS AND COOKER HOOD FILTERS.

Screens, blinds, ceiling fans and cooker hood filters tend to break easily, especially when old. We are not liable for any damage done to these items. If you would like, please remove them from its place for cleaning, especially if delicate. 

4. MOVE-OUT CLEANING

Please remove all furniture and personal belongings before our cleaning service. We DO NOT move furniture. If we need to remove/move items, there will be an additional charge .

5. DEEP CLEANING

Please clear up cluttered areas and personal items prior to service so that we can best access areas for cleaning. If we need to remove/move items, there will be an additional charge .

6. LATE PAYMENT FEE

We collect payment same day of service completion. If for any reason payment is not received within 30 days, there will be a 5% late fee. 

7. NO BIOHAZARD CLEANINGS. 

This includes animal or human waste, roach eggs, live roaches or bugs. 

8. NO CLEANING HIGHER THAN 7 FEET ABOVE THE GROUND

Due to insurance restrictions, our staff may not clean higher than 7 feet above the ground.

If you have higher area cleanings where up to two-step ladders are required for cleaning, you must inform us prior to service, otherwise we will only clean what can be reached from the ground.

9. PAYMENTS ARE NON-REFUNDABLE.

10. INFORM US OF PETS PRIOR TO CLEANING.